Privacy Policy

This Privacy Policy explains how SMH Remodeling, SMH Water Systems, Steve Haage, and related representatives collect, use, protect, and handle your information when you visit our website, submit a form, request product information, attend a demonstration, make a purchase, click affiliate links, or communicate with us.

1. Information We Collect

We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Address or service location

• Product interests

• Appointment or demonstration requests

• Questions, comments, or messages you submit

• Purchase or inquiry history

• Communication preferences

We may also collect basic technical information automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Referral source

• Date and time of website activity

• Cookies, pixels, analytics data, or similar tracking data, if enabled

2. How We Use Your Information

We may use your information to:

• Respond to your questions or requests

• Provide product information

• Schedule demonstrations, consultations, classes, or follow-ups

• Process direct product purchases, if applicable

• Send requested resources or updates

• Provide customer support

• Improve our website, messaging, products, and services

• Send marketing communications you can opt out of

• Maintain business, tax, legal, and accounting records

• Protect against fraud, misuse, unauthorized activity, or security issues

3. We Do Not Sell Contact Information

We do not sell your contact information.

We do not rent, trade, or sell your name, email address, phone number, or submitted contact information to outside companies.

We do not share your contact information with third parties for their independent marketing purposes.

4. California “Sell” or “Share” Notice

California privacy law uses specific definitions for “sell” and “share.” “Sharing” may include certain disclosures of personal information for cross-context behavioral advertising, even when no money changes hands.

We do not sell your submitted contact information.

If our website uses cookies, pixels, analytics tools, advertising tools, retargeting tools, or similar technologies, those tools may collect or receive limited online activity information. Depending on how these tools are configured, this may be considered a “sale” or “sharing” under California law.

If applicable, you may opt out by using a “Do Not Sell or Share My Personal Information” link, cookie preference tool, browser privacy control, or by contacting us directly.

The California Attorney General explains that California consumers have the right to opt out of the sale of personal information, and California has also created a recognizable opt-out icon for consumer awareness.

5. Limited Sharing of Information

We may share limited information only when reasonably necessary to operate the business, fulfill your request, provide services, or comply with the law.

This may include sharing information with:

• Product companies or manufacturers when needed to process your request

• Payment processors

• Scheduling tools

• Email or SMS platforms

• Website hosting providers

• CRM or customer management tools

• Delivery, installation, or service providers

• Legal, accounting, tax, or compliance professionals

• Government authorities if required by law

These providers are only given the information reasonably necessary to perform their role.

6. Categories of Personal Information Collected

Depending on how you interact with us, we may collect the following categories of information:

Identifiers: name, email, phone number, IP address, mailing address, or similar identifiers.

Customer records information: contact details, inquiry history, product interest, purchase-related information, or service information.

Commercial information: products requested, products purchased directly from us, product interests, or inquiry history.

Internet or electronic network activity: website pages visited, browser type, device information, cookies, referral source, or analytics data.

Geolocation information: approximate location based on IP address or service area information you provide.

Inferences: product preferences or likely interests based on your inquiries or interactions.

We do not intentionally collect sensitive personal information unless you voluntarily provide it. Please do not submit medical, financial, or highly sensitive personal information through general website forms.

7. Sources of Personal Information

We may collect personal information from:

• You directly

• Website forms

• Phone calls, texts, emails, or direct messages

• Demonstration or appointment requests

• Affiliate or product inquiry forms

• Website analytics tools

• Advertising or tracking tools, if used

• Product companies, service providers, or business tools involved in fulfilling your request

8. Business or Commercial Purposes for Use

We may use personal information for:

• Customer communication

• Product education and recommendations

• Appointment scheduling

• Product inquiry follow-up

• Direct product sales, if applicable

• Affiliate or referral tracking

• Marketing and advertising

• Website improvement

• Security and fraud prevention

• Legal, tax, and accounting compliance

• Customer service and support

9. Affiliate Links and Third-Party Websites

Our website may include affiliate links or links to third-party websites, including product companies, checkout pages, financing pages, manufacturer websites, or educational resources.

If you click a third-party link, that third party may collect information from you directly. Their privacy policy and terms will govern their use of your information.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

10. Email and Text Communications

If you submit your contact information, we may contact you about your request, product information, demonstrations, offers, updates, or related services.

You may opt out of marketing emails by clicking the unsubscribe link in an email or contacting us directly.

You may opt out of eligible text messages by replying “STOP” or contacting us directly.

Even if you opt out of marketing, we may still send non-marketing messages related to purchases, appointments, customer service, or legal obligations.

11. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website activity, improve performance, measure marketing effectiveness, or personalize your experience.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

If advertising or retargeting tools are used, California visitors may have the right to opt out of certain data sharing related to cross-context behavioral advertising.

12. California Privacy Rights

Depending on applicable law and whether our business meets the legal thresholds for California privacy laws, California residents may have the right to:

• Know what personal information we collect

• Know how we use personal information

• Know what categories of personal information we disclose

• Request access to personal information

• Request deletion of certain personal information

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information

• Limit the use or disclosure of sensitive personal information, where applicable

• Not be discriminated against for exercising privacy rights

The California Attorney General’s CCPA page explains these rights and notes that the law gives California consumers more control over personal information businesses collect about them.

Even if a specific California privacy law threshold does not apply to our business, we will make reasonable efforts to honor privacy requests when practical and appropriate.

13. How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email: [email protected]
Phone: (408) 593-6638

Please include your name, contact information, and the nature of your request.

We may need to verify your identity before fulfilling certain requests. Authorized agents may submit requests on behalf of California residents where permitted by law, but we may require proof of authorization.

14. Do Not Sell or Share My Personal Information

We do not sell your submitted contact information.

If our website uses cookies, pixels, analytics, retargeting, or advertising technologies that may be considered “selling” or “sharing” under California law, you may request to opt out by contacting us or using any available cookie preference tool.

Opt-out contact: [email protected]
Optional website link: Do Not Sell or Share My Personal Information

15. California Shine the Light Notice

California residents may request information about certain disclosures of personal information to third parties for their direct marketing purposes, if applicable.

We do not share your contact information with third parties for their independent direct marketing purposes.

To make a request, contact us using the information in this Privacy Policy.

16. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no website, email system, CRM, payment platform, or internet transmission is completely secure. We cannot guarantee absolute security.

17. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business records, legal compliance, tax records, dispute resolution, marketing opt-out management, and fraud prevention.

18. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

19. Purchases and Payment Information

If you purchase a product directly from us, payment may be processed through a third-party payment processor. We do not intentionally store full credit card numbers or sensitive payment information on our website.

If you purchase through a manufacturer, affiliate link, or third-party website, that third party is responsible for its own payment processing and data practices.

20. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a new effective date.

California’s Department of Justice notes that businesses commonly provide privacy-practice information in a privacy policy posted on their website, and that policies should be kept updated.

21. Contact

For privacy questions or requests, contact: